Required skills

welldeveloped communication skills to

determine and confirm client and organisational requirements using questioning and active listening as required

disseminate accurate market information

liaise with team members and peers share information listen and understand

use language and concepts appropriate to cultural differences

numeracy and IT skills to

use comparative analysis techniques

use spreadsheets and databases

access internet information

highly developed research and analysis skills for

accessing interpreting and managing complex information and evaluating and disseminating information to clients

evaluating research against client objectives

identifying gaps in information and gathering necessary information from alternative sources

welldeveloped literacy skills to

read and interpret market information

identify economic environmental factors which affect financial services and markets

produce reports

judgement skills for forming recommendations in complex situations

organisational skills including the ability to

estimate plan and prioritise client requirements

plan and sequence own work

work effectively in a constantly changing environment

selfmanagement skills for complying with ethical legal and procedural requirements and model a professional and ethical approach to clients

Required knowledge

client needs analysis and feedback gathering strategies

duty of care and ethical requirements

financial information sources

organisational policies and procedures

relationship between ethics and regulatory requirements

relevant legal principles and compliance requirements

risks and implications associated with financial products and services

taxation issues in relation to the products and markets in which they operate

types of financial market products and services

The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria required skills and knowledge range statement and the Assessment Guidelines for the Training Package

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the ability to

accurately identify clients needs for an assessment of their financial requirements specific objectives needs and expectations

conduct analysis of a range of financial markets products in order to provide effective advice and recommendations

interpret and comply with legislative and organisational requirements

test and assess the integrity of financial information for risk viability and effectiveness and the impact of trends on strategy and product performance

provide correct and uptodate advice on features and benefits of financial products and or services within designated timeframes

Context of and specific resources for assessment

Assessment must ensure

competency is demonstrated in the context of the financial services work environment and conditions specified in the range statement either in a relevant workplace or a closely simulated work environment

access to and the use of a range of common office equipment technology software and consumables

access to financial services product information

access to financial markets databases

Method of assessment

A range of assessment methods should be used to assess practical skills and knowledge The following examples in combination are appropriate for this unit

evaluating an integrated activity which combines the elements of competency for the unit or a cluster of related units of competency

verbal or written questioning on underpinning knowledge and skills

setting and reviewing workplace projects and business simulations or scenarios

evaluating samples of work

accessing and validating third party reports

Guidance information for assessment

Information to be obtained from the client may include:

Client objectives may include:

Establishing rapport may include:

Adviser may include:

Appropriate techniques to accurately assess client needs may include:

Range of available financial market products may include:

Legislation may include:

Organisational requirements may be outlined and reflected in: